Protection Plans
Life happens. Kids spill juice. Dogs scratch. Someone burns the coffee table with a hot pizza box. That's where the protection plan comes in.
What It Is
Montage Furniture Services. 5-year coverage on everything in your order except accessories.
What's Covered
- Rips and tears
- Stains (red wine, coffee, juice, etc.)
- Pet stains and damage
- Heat marks and water rings
- Seam separation
- Drawer glides and hardware
- Reclining furniture motors and mechanisms
In-Home Service
They come to you. No hauling furniture back to the store. Technician shows up, fixes or replaces the item right there.
Money Back Guarantee
Here's the thing: if you don't use the protection plan at all during those 5 years, you get the full cost back as store credit. Use it toward your next purchase.
Full Replacement
If something breaks and they can't fix it or replace the part because the collection is discontinued, they'll let you pick out a whole new set so everything matches.
Pricing
Depends on your order total:
- Starts at $69.99 for smaller orders
- Caps at $399.99 (even for $10,000+ orders)
So you could buy $20,000 worth of furniture and get everything covered for $399.
How Claims Work
Call us first. We'll help you get the wording right for the claim so it goes through smoothly.
Important: You need to report what happened within 30 days. Know what happened and when. If you wait too long or can't explain what occurred, the claim might get denied.
The Reality
About 80% of claims are from "someone else": guests who spill wine, kids who jump on sofas, pets who weren't supposed to be on the furniture. That's exactly what it's for.
It's not for pre-existing damage or if you neglect the furniture. But for accidents? That's what you bought it for.